Sample audio for the Voice AI survey
Eleven short recordings, one for each reason people call their insurer. Each one is an example of an AI agent handling that call. Press play to listen, or use the link underneath if the player doesn't load on your device.
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Intro
Introduction and identity check
The AI agent introducing itself and confirming who it's speaking with before the call begins.
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Billing example
A billing question, outside insurance
A generic customer support opening built around a billing query, the single most common reason people contact support across industries.
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Task 1
Getting a quote, purchasing or comparing insurance
Asking for a new quote and being talked through the details needed to price it.
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Task 2
Changing or updating your policy, or getting documents sent to you
Updating an address on file and having new documents sent out.
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Task 3
A question about a payment on your policy
Querying an unexpected or duplicate payment taken from an account.
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Task 4
A question about your premium, for example why it increased
Asking why a renewal premium went up, and what options exist to bring it down.
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Task 5
Cancelling your insurance
Asking to cancel a policy after finding cheaper cover elsewhere.
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Task 6
Getting more information or help understanding something
Asking what a policy term actually means, in plain language.
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Task 7
Sorting out a problem or something that's gone wrong
Reporting a website fault and getting the underlying task done a different way.
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Task 8
Following up on an ongoing issue or giving feedback about a service failure
Chasing an existing complaint that hasn't had a response.
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Task 9
Checking or confirming the status of something
Confirming whether a cancellation and refund actually went through.
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Task 10
Following up on an email, message or notification you received
Asking what changed after receiving a text about updated policy documents.
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Task 11
Making a claim
Lodging a claim after a minor accident, from the safety check through to a repair booking. A longer example.